Last Updated: 24 February 2026
Privacy Policy
This Privacy Policy describes how Raleigh Memphis Locksmiths ("we," "us," or "our") collects, uses, and shares your personal information when you interact with us, whether through our website (if applicable), phone calls, or during the provision of our locksmith services. We are committed to protecting your privacy and ensuring the security of your personal information.
Raleigh Memphis Locksmiths is a US-based locksmith business operating in Memphis, TN.
Information We Collect
We collect various types of information to provide you with reliable and efficient locksmith services.
1. Information You Provide Directly
When you contact Raleigh Memphis Locksmiths or request our services, you may provide us with personal information, including but not limited to:
* Contact Information: Your name, phone number, email address, and physical address (for service requests). * Service Details: Information about the locksmith service you require, such as the type of lock, vehicle make and model (for automotive locksmith services), a description of the issue, or details related to key duplication or rekeying. * Payment Information: If you make a payment, we collect payment card details or other financial information. Please note that while we process payments, full payment card numbers are typically processed by secure, third-party payment processors, and Raleigh Memphis Locksmiths does not store sensitive payment card information directly on our servers. * Communication Content: Records of your communications with us, including phone call recordings (where permitted by law and indicated), emails, and messages sent via contact forms on our website.
2. Information Collected Automatically
When you visit our website (if applicable), we may automatically collect certain information about your device and browsing activity:
* Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Location Information: While we don't track your precise GPS location from your device, your IP address may indicate your approximate geographic location. For service calls, we will ask for your explicit address to dispatch technicians.
How We Use Your Information
Raleigh Memphis Locksmiths uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule and dispatch technicians, complete requested services such as emergency lockouts, key cutting, lock repair or installation, rekeying, and automotive locksmith services. * Communication: To communicate with you regarding your service requests, appointments, provide updates, send invoices, and respond to your inquiries. * Billing and Payment Processing: To process payments for services rendered and manage our financial records. * Service Improvement: To understand how our services are used, gather feedback, and improve the quality and efficiency of Raleigh Memphis Locksmiths' offerings. * Security and Fraud Prevention: To protect our services, our customers, and our business from fraudulent or unauthorized activities. * Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our terms and conditions.
How We Share Your Information
Raleigh Memphis Locksmiths does not sell your personal information. We may share your information in limited circumstances with third parties as described below:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services. These may include payment processors (e.g., Square, Stripe), IT support, scheduling software, and dispatch services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
Cookies and Other Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. * How Raleigh Memphis Locksmiths Uses Cookies: We may use cookies for purposes such as: * Essential Cookies: Necessary for the website to function correctly (e.g., remembering items in a form). * Analytics Cookies: To understand how visitors interact with our website, which pages are most popular, and identify areas for improvement. For this, we may use services like Google Analytics. * Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Data Security
Raleigh Memphis Locksmiths implements reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider appropriate new technology and methods. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes maintaining records related to services provided, financial transactions, and customer communications.
Your Privacy Rights
Raleigh Memphis Locksmiths respects your privacy rights. Depending on where you reside in the United States, you may have certain rights concerning your personal information, including:
* Right to Access: You may have the right to request access to the personal information we hold about you. * Right to Correction/Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you. * Right to Deletion/Erasure: You may have the right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations to retain data). * Right to Opt-Out of Sale/Sharing: While Raleigh Memphis Locksmiths does not "sell" personal information as defined by laws like the California Consumer Privacy Act (CCPA), you have the right to know that we do not engage in such activities.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. Raleigh Memphis Locksmiths is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 13. Raleigh Memphis Locksmiths does not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.
Changes to This Privacy Policy
Raleigh Memphis Locksmiths may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Raleigh Memphis Locksmiths Address: 2425 Covington Pike, Memphis, TN 38128 Email: info@raleighmemphislocksmiths.com
